Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Vancouver Flood Restoration website and all services operated by Felicita Holdings ("we", "us", or "our"). Vancouver Flood Restoration is a trading name and operates as part of Felicita Holdings Ltd and the Felicita Holdings group of companies. All services are provided by and under the auspices of Felicita Holdings Ltd. By accessing our website, requesting a quote, scheduling services, or using any of our services, you agree to be bound by these Terms in their entirety. If you disagree with any part of these Terms, you may not access our services.

These Terms, together with any Service Agreement, estimate, or work order we provide, constitute the entire agreement between you and Felicita Holdings regarding our services. In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall supersede only with respect to the specific services covered therein.

No Oral Modifications: These Terms may only be modified in writing signed by an authorized representative of Felicita Holdings. No oral statements, representations, or promises shall alter or supplement these Terms. Any purported oral modifications are void and unenforceable.

2. Services & Scope

Vancouver Flood Restoration provides water damage restoration, flood cleanup, basement flood repair, mold remediation, structural drying, content restoration, and related services to residential and commercial properties in Vancouver and surrounding areas of British Columbia.

Scope of Work: The specific services to be provided will be outlined in a separate Service Agreement, work order, or estimate. We will not perform any work beyond what is explicitly authorized in writing. Any additional work requested during the project will require a separate written authorization and may result in additional charges.

Service Area: We reserve the right to decline service or apply additional charges for properties outside our standard service area. Emergency service availability may be limited in certain areas.

Scope Limitations: Our services are limited to restoration and repair work. We do not provide structural engineering, architectural services, or environmental testing unless explicitly contracted. Any recommendations we make are based on our professional experience and do not constitute professional advice in those fields.

Subcontractors: We reserve the right to engage subcontractors, suppliers, or third-party service providers to perform any portion of the work. We are not liable for the acts, omissions, or defaults of any subcontractor. Your remedy for subcontractor issues is solely against us, and our liability is limited as set forth in these Terms.

3. Estimates & Pricing

Estimates provided for our services are based on our professional assessment of the work required at the time of inspection. Estimates are not fixed quotes and actual costs may vary based on:

• Unforeseen conditions discovered during the restoration process
• Hidden damage not visible during initial assessment
• Additional work requested or authorized by the client
• Delays caused by the client, third parties, or circumstances beyond our control
• Changes in scope or materials
• Regulatory or permit requirements

We will communicate any significant changes in scope or cost as soon as they are identified and will obtain written authorization before proceeding with additional work whenever practicable. For emergency work, we may proceed with necessary work to prevent further damage and will notify you of costs as soon as possible.

Change Orders: Any change to the scope, schedule, or price must be documented in a written change order signed by both parties. Verbal authorizations are not binding. We may suspend work pending written approval of change orders.

Price Validity: Estimates are valid for 30 days unless otherwise stated. Prices may be subject to change after this period due to material cost fluctuations or other factors.

Quote Approval: When you approve a quote, estimate, or work order, it becomes a binding agreement. You are obligated to pay for the services as quoted. An approved quote authorizes us to schedule work, order materials, and allocate resources. Once approved, the quoted amount is due and payable according to the payment terms specified, regardless of whether you subsequently cancel, delay, or change your mind. Cancellation may result in forfeiture of deposits and charges for work or materials already committed as set out in our Cancellation Policy.

4. Scheduling & Access

By scheduling our services, you agree to provide our technicians with necessary, safe, and unobstructed access to your property at the scheduled times. An authorized representative must be present at the beginning and end of service appointments unless alternative arrangements are made in writing.

Access Requirements: You are responsible for ensuring that utilities (electricity, water, gas) are available as required for our work. You must disclose any hazardous conditions, including but not limited to asbestos, lead paint, mold, structural instability, pest infestations, biohazards, or contaminated water. Failure to disclose may result in immediate termination of services and you remain liable for all costs incurred. You indemnify us for any costs, fines, or liability arising from undisclosed hazardous conditions. We are not responsible for testing for or remediating hazardous materials unless explicitly contracted and paid for separately.

Delays: If our crew cannot access the property or begin work due to your failure to provide access, utilities, or disclosures, you may be charged for mobilization costs, waiting time, and rescheduling fees. We reserve the right to charge a minimum of 4 hours labor for any service call where we cannot complete work due to client-caused delays.

Pets: For the safety of our technicians and your pets, please secure pets in a separate area during our work. We are not responsible for pets that escape or are injured due to property access we require.

5. Payment Terms

Payment for our services is due as specified in your Service Agreement, approved quote, or invoice. Once a quote is approved, you are contractually obligated to pay the agreed amount. We accept credit cards, debit cards, checks, and bank transfers. Payment terms may vary by project size and type.

Insurance Claims: For insurance-covered work, we will work directly with your insurance company when possible. However, you remain ultimately responsible for any costs not covered by insurance, deductibles, and any amounts disputed or denied by your insurer. We are not responsible for the decisions, timelines, or payment practices of your insurance company. You agree to pay us promptly upon receipt of insurance payment or within 30 days of invoice, whichever is earlier.

Late Payment: Invoices not paid within the stated terms are subject to a late payment fee of 2% per month (24% per annum) or the maximum rate permitted by law, whichever is less. You will also be responsible for all reasonable collection costs, including legal fees, if we must pursue payment.

Returned Payments: A fee of $50 will be charged for any returned check, declined credit card, or failed bank transfer. Repeated payment failures may result in immediate suspension of services and requirement of payment in full before resuming.

Lien Rights: We reserve the right to file a lien against your property for unpaid amounts in accordance with British Columbia law. We may also withhold completion certificates or documentation until payment is received in full. Unpaid amounts may be reported to credit bureaus and referred to collection agencies. You consent to such reporting and collection efforts.

Time is of the Essence: All payment deadlines and performance dates are material. Your failure to pay when due constitutes a material breach entitling us to suspend work, terminate the agreement, and pursue all remedies. Interest and late fees shall accrue from the due date without need for notice.

Currency: All amounts are stated and payable in Canadian dollars (CAD) unless otherwise specified in writing.

6. Minimum Service Charge

Our minimum call out charge and minimum overall bill is $1,000 CAD. If the estimated or final bill for services is less than $1,000, we will not dispatch our team to your location. This minimum ensures we can provide quality restoration services while covering the costs of mobilization and service delivery.

For emergency assessments or preliminary inspections, a minimum charge may apply even if no restoration work is performed. This will be communicated before any service is scheduled.

7. Equipment Rental and Return Policy

We do not accept equipment returns outside of normal business hours. Equipment must be picked up or returned before 6:00 PM on the day before the scheduled return date in order to avoid an extra daily charge. Returns after 6:00 PM or outside of normal business hours may result in an additional daily rental fee.

Equipment Care & Liability: You are responsible for the care, security, and proper use of all rented equipment while on your property. Equipment must be returned in the same condition as received, normal wear excepted. Loss, theft, damage, or failure to return equipment will result in charges to you. You agree to pay the replacement or repair amounts specified in our Equipment Replacement Schedule below. These values are set at 1.5 times market replacement cost to account for sourcing, downtime, and administrative costs.

Damage & Repair: If equipment is damaged but repairable, you will be charged the full cost of repair plus a service fee of 25% of the repair cost, or the replacement value listed below if repair is not economical. You are responsible for any damage caused by misuse, improper operation, exposure to contaminants (e.g., sewage, chemicals), power surges, or failure to maintain proper operating conditions. Equipment that fails due to circumstances beyond our control while in your possession remains your responsibility until returned.

Equipment Replacement Schedule: The following values apply for loss, theft, irreparable damage, or failure to return. For equipment not listed, replacement value will be determined at 1.5 times our actual replacement cost.

We reserve the right to update the Equipment Replacement Schedule. The values in effect at the time of rental apply. A current schedule is available upon request.

Abandoned Equipment: Equipment left on your property for more than 7 days after the scheduled return date without our written extension may be deemed abandoned. We may remove equipment and charge you the full replacement value plus removal and storage costs. Equipment damaged by your failure to maintain proper conditions (e.g., exposure to elements, power outage damage) is your responsibility.

Some weekend exceptions may apply; please contact us to confirm weekend pickup and return availability and timing.

8. Deposits & Cancellation Policy

When a deposit is required to secure your service appointment, deposits will be forfeited and cannot be refunded for cancellations made less than 3 days (72 hours) prior to the scheduled service date. Cancellations made with at least 72 hours notice will receive a full deposit refund.

Approved Quote Cancellation: If you have approved a quote, estimate, or work order and subsequently cancel, the charges depend on timing. Cancellations made more than 36 hours before the scheduled service start will result in deposit forfeiture only. Cancellations made within 36 hours of the scheduled service start (last-minute cancellations) will result in the full approved quote amount being due. An approved quote creates a binding obligation; last-minute cancellation prevents us from reallocating resources and therefore the full quote is charged.

Within 4 Days of Start: If a customer cancels within 4 days prior to the scheduled start date of their work, their deposit will be forfeited. If the cancellation is within 36 hours of the scheduled service, the full approved quote amount is due as set out above.

Emergency Cancellations: For emergency service calls, cancellation after we have dispatched a crew may result in a minimum charge of $500 for mobilization costs. If a quote has been approved and you cancel within 36 hours of the scheduled service or after dispatch, you are obligated to pay the full approved quote amount upon cancellation, not merely the mobilization minimum.

No-Show: If you are not present and we cannot access the property at the scheduled time, you may be charged a no-show fee of $250 and may be required to pay a new deposit to reschedule.

9. Warranties

We warrant our workmanship for a period of one (1) year from the date of completion. This warranty covers defects in workmanship but does not cover:

• Damages caused by future water intrusion, flooding, or moisture
• Natural disasters, acts of God, or weather events
• Normal wear and tear
• Damage caused by the client, third parties, or improper maintenance
• Pre-existing conditions or defects
• Materials or equipment supplied by others
• Consequential or secondary damage

Equipment and materials may be covered by separate manufacturer warranties. Our warranty is limited to repair or replacement of defective workmanship at our option. This warranty is the exclusive remedy and does not extend to any other damages.

Disclaimer of Other Warranties: EXCEPT AS EXPRESSLY STATED ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. OUR SERVICES ARE PROVIDED "AS IS" SUBJECT TO THE EXPRESS WARRANTY STATED ABOVE.

Warranty Claims: Warranty claims must be reported in writing within the warranty period. We must be given reasonable opportunity to inspect and remedy any claimed defect before you engage other contractors. If you proceed with repairs by another contractor without our prior written consent, you waive any warranty claim.

Acceptance of Work: By occupying, using, or making payment for completed work, you are deemed to have accepted the work as satisfactory. Any claims for defective work must be raised in writing within 14 days of completion. Failure to object within 14 days constitutes waiver of any such claims.

10. Liability & Indemnification

Limitation of Liability: To the maximum extent permitted by law, our total liability for any claims arising from or related to our services, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the amount actually paid by you for the specific services giving rise to the claim. In no event shall we be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of use, loss of data, business interruption, personal injury, property damage to items not directly worked on, mold remediation costs, relocation expenses, or loss of enjoyment. The limitations in this section apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Indemnification: You agree to indemnify, defend, and hold harmless Felicita Holdings, its officers, directors, employees, agents, and subcontractors from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees and costs of enforcement) arising from: (a) your breach of these Terms; (b) your negligence or willful misconduct; (c) your failure to disclose material information about your property; (d) any act or omission by you or your agents on the property; (e) any claims by third parties (including tenants, neighbors, insurers) related to the property or our work; (f) any violation of law by you; (g) hazardous materials on or in your property; and (h) any claim that our work caused or contributed to damage where such damage resulted from pre-existing conditions, your actions, or third-party actions. Your indemnification obligations survive termination of services.

Pre-Existing Conditions: We are not liable for pre-existing conditions, unavoidable damage that may occur during necessary restoration procedures, or issues arising from undetected conditions that reasonable inspection would not discover. We are not responsible for damage to items that were already compromised before our arrival.

11. Insurance

Vancouver Flood Restoration operates as part of Felicita Holdings Ltd and the Felicita Holdings group of companies. Our operations fall under the insurance programs maintained by Felicita Holdings Ltd. We maintain proper licensing and insurance for our operations, including general liability insurance and workers' compensation as required by law. Coverage is provided through the Felicita Holdings group structure. Certificate of insurance is available upon request.

Your Insurance: You are responsible for maintaining appropriate property and liability insurance. We are not responsible for any coverage gaps, deductibles, or claims denied by your insurer. Our assistance with insurance documentation does not constitute a guarantee of coverage or payment.

Direct Billing: When we bill your insurance provider directly, we do so as a convenience. We are not responsible for delays, denials, or disputes between you and your insurer. You remain obligated to pay us regardless of insurance payment status.

12. Property & Client Responsibilities

You are responsible for securing and protecting your property, valuables, and contents. We recommend removing or securing valuable items before we begin work. While we exercise care, we are not responsible for loss or damage to items not related to our work or items left in work areas.

You must obtain and maintain any necessary permits, approvals, or approvals from strata councils, landlords, or other parties. We are not responsible for delays or costs arising from your failure to obtain required approvals.

You represent that you have authority to authorize work on the property and that you have disclosed all material information about the property's condition.

Mold & Secondary Damage: We are not responsible for mold growth, microbial contamination, or secondary damage that occurs before we begin work, during periods when we do not have access to the property, or that results from your failure to follow our recommendations. Mold remediation may require separate contracting and is not included unless explicitly agreed in writing.

13. Termination of Services

We reserve the right to refuse or terminate service at our sole discretion, including but not limited to cases where:

• Safety concerns exist for our personnel or the property
• Access is inadequate or denied
• Payment terms are not met
• You breach these Terms or the Service Agreement
• You provide false or misleading information
• Hazardous conditions are discovered that were not disclosed
• We are unable to perform work safely or effectively

Upon termination, you remain liable for all work performed and costs incurred to date, plus any cancellation fees. You may terminate services as specified in your Service Agreement, though cancellation fees may apply for scheduled appointments.

Materials & Work in Place: Upon termination for non-payment or breach, we may remove materials and equipment not yet incorporated into the property. Materials already installed become your property upon payment. Until full payment is received, we retain a security interest in all materials and equipment we supply.

14. Intellectual Property & Corporate Ownership

All trademarks, trade names, logos, domain names, website content, and intellectual property associated with Vancouver Flood Restoration are owned by Felicita SARL, a company incorporated in Monaco. This includes but is not limited to: the Vancouver Flood Restoration name and branding, the vancouverflood.com domain and website, all text, graphics, images, photographs, software, and any other content on our digital properties. Felicita SARL holds all rights, title, and interest in such intellectual property. You may not reproduce, distribute, modify, or create derivative works from this content without express written consent from Felicita SARL.

Vancouver Flood Restoration operates under license from Felicita SARL. Felicita Holdings Ltd and its group companies provide services using branding and intellectual property owned by Felicita SARL. Any use of our trademarks, website, or content without authorization may result in legal action.

Photographs and documentation we create during our work remain our property. We may use such materials for our records, insurance documentation, and quality assurance. We will not use such materials for marketing without your consent.

Data, Privacy & Jurisdiction: Felicita SARL is a Monaco entity. The ownership structure and corporate domicile of our intellectual property and digital assets have important implications. Our website and related digital services are operated by entities within the Felicita group; data may be processed, stored, or transmitted through or to Monaco and other jurisdictions. As a Monaco entity, Felicita SARL and its intellectual property holdings are not subject to United States privacy laws (including the California Consumer Privacy Act, CCPA, and other state laws), Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act, PIPEDA, and provincial legislation), or similar North American data protection regimes. Your use of our website and services constitutes acknowledgment of this structure and your consent to the processing of information in accordance with applicable Monaco and European frameworks. For privacy practices applicable to service delivery in British Columbia, please refer to our Privacy Policy.

15. Website Use

Our website is provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free of viruses. We reserve the right to modify or discontinue any aspect of our website at any time without notice.

You may not use our website for any unlawful purpose or to transmit any harmful content. We reserve the right to restrict access to our website for any user who violates these Terms.

16. Reviews and Testimonials

By submitting reviews, comments, or testimonials about our services, you grant us a perpetual, royalty-free, irrevocable right to use, reproduce, modify, and display such content for marketing and promotional purposes. We reserve the right to remove any content that we deem inappropriate or not aligned with our values.

You represent that you have the right to grant this license and that your content does not violate any third-party rights or applicable laws.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, severe weather, pandemic, epidemic, war, terrorism, civil unrest, government actions, strikes, labor disputes, shortages of materials or supplies, utility failures, or other events that could not have been reasonably foreseen or prevented.

In such events, we may suspend or extend performance timelines without liability. If a force majeure event continues for more than 30 days, either party may terminate the affected services with payment due for work completed to date.

18. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, disputes will be resolved through binding arbitration in Vancouver, British Columbia, in accordance with the applicable rules and the laws of British Columbia and Canada.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action or class-wide arbitration. If a court or arbitrator determines that this class action waiver is unenforceable, the arbitration agreement shall be void as to you, but the remainder of these Terms shall remain in effect.

Jury Trial Waiver: You knowingly and voluntarily waive any right to a jury trial in any proceeding arising from or related to these Terms or our services. Any dispute shall be resolved by a judge or arbitrator, not a jury.

Statute of Limitations: Any claim or cause of action arising from these Terms or our services must be brought within one (1) year of the date the claim accrued or the date you first discovered or should have discovered the facts giving rise to the claim, whichever is earlier. Failure to bring a claim within this period permanently bars the claim.

The arbitrator's decision shall be final and binding. Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise. The prevailing party may recover reasonable legal fees and costs as determined by the arbitrator.

These Terms shall be governed by the laws of British Columbia and Canada.

19. General Provisions

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. You waive any claim that you did not know of or suspect the existence of claims at the time of agreeing to these Terms.

Entire Agreement: These Terms, together with any Service Agreement, constitute the entire agreement between the parties and supersede any prior agreements or understandings.

Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

No Third-Party Beneficiaries: These Terms do not create any rights for third parties. No insurer, tenant, landlord, or other party may assert rights under these Terms.

Independent Contractor: We perform services as an independent contractor, not as your employee, agent, or partner. No employment, agency, or partnership relationship is created. We are solely responsible for our personnel, taxes, and insurance.

Changes to Terms: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of revised Terms means you accept and agree to the changes. For services already under contract, the Terms in effect at the time of signing apply unless otherwise agreed.

20. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@vancouverflood.com
Phone: +1 778-654-6742
Address: 828 Cardero St, Vancouver, BC V6G 2G5